Securepayment: Server With SSL (Secure Sockets Layer) certificate
Supported payments: Visa / Mastercard 3D secure / Paypal secure
Payment methods available:
If you have a paypal account you can make the payment of your order only by indicating your email, safe, fast and convenient. www.paypal.com
WE ACCEPT PAYMENTS BY VISA, MASTERCARD AND AMERICAN EXPRESS card. The charge will be made at the same time of purchase: the SSL (Secure Sockets Layer) system guarantees the transmission of this information from your computer to the bank server in a fully encrypted and secure way.
You can make the payment by bank transfer from any bank branch of any country and also online from your bank's website. This payment is safe but slower, because until we receive the payment the order does not leave our warehouse.
Available Shipping Methods:
Normally we send the orders through UPS, with a service 24 h - 48 hours for orders in the EEC and 4 days for deliveries in the rest of the world.
ASM-GLS: Deliveries to Peninsula Spain and Portugal in 24-72h
GLS-EUROBUSSINES: Deliveries to all Europe in 72 h
EXPRESS Correos 24 / 48h
Deliveries in 24/48 h Peninsula Spain and Portugal.
Deliveries to all Europe in 72 h.
Delivery times include only business days so holidays are excluded, both at origin and destination and on weekends (Saturdays and Sundays).
Delivery times include only business days so holidays are excluded, both at origin and destination and on weekends (Saturdays and Sundays), from 3 to 5 days for the Canary Islands, Ceuta and Melilla.
For shipments from the Canary Islands, Ceuta and Melilla, an additional day must be added to the times.
* Mail Only available for the Canary Islands, Ceuta and Melilla.
Frequently asked questions about Shipping Package:
As a general rule, packages are sent within 24 hours of receipt of payment, through GLS, UPS with tracking number and signed delivery. We will provide you with a link so you can track your order online, from the customer account within the order history you can also track your order.
Shipping costs include handling and packaging costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually.
The boxes are large and your items will be well protected.
Normally we send the orders through Correos for Ceuta, Melilla and the Canary Islands, for the peninsula Spain and Portugal ASM-GLS, GLS-EUROBUSINESS for Europe and outside Europe UPS, with a service 24 h - 48 hours for orders in the CEE and 4 days for deliveries in the rest of the world.
How much does transportation cost?
If the weight of the order is less than 100Kg, the transport price will appear every time you add a product to the shopping cart. On the contrary, if the weight is greater than 100 kg, we will contact you to indicate the exact amount of shipping. To be able to calculate the price of the transport, you just have to add a product to the basket and indicate the country once identified in your customer account and on the right side above the total, you can see the price of the selected transport
Should I be at home at the time of delivery?
Yes, someone must be at home to receive the packages. If this is not possible, provide us with your professional address or the address of a friend or relative. In these cases do not forget to prevent!
What happens if no one is home when Correos, GLS, UPS delivers?
Do not worry. Correos, GLS and UPS will try to make the delivery again or they will call you on your mobile phone (it is very important to always point the mobile phone on the customer card). In case of failed delivery in all attempts, the package will be returned to us. In this case, we will refund the money paid for the products to the customer but not for the transportation.
Are there any additional transport costs than those shown on the website?
No: the only transport price you must pay appears in the shopping cart of the website.
Will I have to pay something in the delivery of the package?
If you live in the EEC, no. The price indicated in your shopping cart already includes transportation and taxes.
In numerous countries such as Switzerland, Turkey, Israel, Norway, etc. They do not charge any import fees on products from the EEC but, in these cases, you must pay local transport taxes to the carrier. The local Chamber of Commerce can provide you with more information in this regard. You just have to tell them that you want to import perfumes, cosmetics, field according to the product and from the European Economic Community.
Customs tariffs and regulations vary in different countries and it is difficult to know their operation exactly. For this reason, we recommend that you call your local Chamber of Commerce who can inform you in more detail.